What happens if my order is out of stock? - If we do notify you of your order being out of stock, we will send you an email with the following options. 1. Immediate refund/cancelled order 2. Discuss another model, or color you might be interested in.
How do I Contact Customer Service?
Customer service can be contacted via text or email.
• Email: firstname.lastname@example.org
• Instagram DM: @fuelstars
• Text: 1(310)-356-0134
I Need an Order Update?
As your travels, you will be updated via the email address you used to complete your order. If you need an immediate update on your order, please contact us.
Where's my Tracking Info?
As soon as your tracking info becomes available, it's sent to you via the email address you completed your order with. Please allow 2-4 business days for order to process. Special arrangements may need to be made for international orders and oversize packages.
How Long Does Shipping Take?
Shipping times are dependent on the item being ordered and where it's shipping to. Many items can ship quickly, however, if it's an oversized item, out-of-stock item, or shipping to a remote location, shipping times will take longer than usual. If you are in the lower 48 states 3-5 business days is appropriate shipping times.
If your order contains an item(s) with an unusually long ETA, our online ordering team will contact you to verify the ETA is acceptable.
My Package Arrived Damaged?
In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify Fuel Stars within 48 Hours of receiving your order. If these steps are not followed, your shipment may be denied claim to our Guarantees and a refund.
If you receive a damaged product, please do the following:
• IMMEDIATELY CONTACT US
• Keep the product with its original packaging and box
• Make a list of the damaged or lost item(s)
• Please send photos of damaged product to email@example.com with order number in subject.
I Need to Return my Order?
If a product is ordered and not wanted, the UNUSED item can be returned for a 25% restocking fee. To return an item, it must be in brand new condition with original packaging. If the item cannot be resold or is a special order or custom made item, we cannot accept a return.
SHIPPING IS NON-REFUNDABLE. All items wanting to be return MUST be reported within 30 days of the original invoice date. No items will be returnable after 30 days. All products shipped from Fuel Stars are shipped via FedEx, USPS, or Freight and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. FedEx, UPS, USPS, have pick up locations if you are unable to sign for the package.
If the package is returned you will be responsible for the return shipping costs and pay a 25% restocking fee if you choose to not have the item reshipped. These fees will be charged to your account on file or will be invoiced to you.
I Would Like to Cancel my Order?
If you contact us within 24 hours of your order being placed we can cancel your order. An order that has shipped from our location or a supplier can not be cancelled, these are classified as returns. Unfortunately once it has shipped restocking fees will apply if they are applicable. Special order items, custom built items will not be able to be returned. For this reason it is extremely important to check your invoice or order form and email us with any questions or concerns you might have.
Some items may be special order specifically for the customer’s vehicle. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold.